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Primary Sponsor

Last Action

Ref To Com On Rules, Calendar, and Operations of the House2025-04-14

Vote Breakdown

No floor votes recorded.

Plain Language Summary

This bill directs the North Carolina Department of Health and Human Services to study how hospice care facilities handle patient and family complaints. The study will analyze complaint data, consult with hospice administrators and industry groups, and provide recommendations to the legislature by April 1, 2026, focusing on best practices for complaint procedures, investigations, communication, and family involvement.

Arguments in Favor

• •Supporters argue this study addresses a gap in patient care oversight by examining how well hospice facilities respond to complaints from dying patients and their families.
• •The study could identify barriers to accountability and lead to recommendations that improve patient experiences during end-of-life care, ensuring families feel heard and concerns are properly investigated and resolved.

Arguments Against

• •Opponents may be concerned that studies without implementation deadlines can delay action on patient care issues, or that additional regulatory requirements could increase costs for hospice providers serving vulnerable populations.
• •Some may worry that the study's focus on complaints could burden facilities with added administrative requirements without corresponding resources or funding to address identified problems.